1. Shipping Policy
1.1 Processing Time
- Orders are typically processed within 1-3 business days.
- Business days are Monday through Saturday, excluding holidays.
1.2 Tracking Information
- You will receive a shipping confirmation email with tracking information once your order ships.
- You can also track your order through your account on our website.
1.3 Shipping Restrictions
- We currently ship to all states in Nigeria. Shipping to other African country will be available soon.
- Certain products may not be available for shipping to all locations.
- Additional customs fees, taxes, and charges may apply for international orders and are the responsibility of the customer.
1.4 Delivery Issues
- If your package shows as delivered but you haven’t received it, please check with neighbors and your local mail carrier.
- Contact us within 48 hours of the delivery confirmation if you still can’t locate your package.
2. Returns Policy
2.1 Return Eligibility
- You may return most new, unopened items within 30 days of delivery for a full refund.
- Items must be in their original packaging with all accessories and documentation.
- Personalized or custom-ordered products cannot be returned unless defective.
2.2 Return Process
- Contact our customer service team to initiate a return.
- Receive a Return Merchandise Authorization (RMA) number.
- Pack the item securely in its original packaging.
- Include the RMA number and your order information.
- Ship the item to the address provided by our customer service team.
2.3 Refunds
- Refunds will be processed within 5-7 business days after we receive and inspect the returned items.
- Refunds will be issued to the original payment method used for the purchase.
- Original shipping costs are non-refundable unless the return is due to our error or a defective product.
2.4 Exchanges
- If you’d like to exchange an item for a different model or color, please follow the return process and place a new order for the desired item.
- For defective items, contact our customer service team for immediate assistance.
2.5 Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within 48 hours of delivery.
- We may request photos of the damaged item and packaging.
- We will arrange for a replacement or refund at our discretion.
3. Try-On Policy
3.1 Eyewear Try-On
- We offer a 14-day try-on period for our eyewear.
- If you’re not satisfied with the fit, style, or performance, you may return the item for a full refund or exchange within 14 days.
- Items must be returned in their original condition with minimal signs of wear.
3.2 Try-On Limitations
- Limited to 2 try-on returns per customer within a 6-month period.
- Items with visible damage, excessive wear, or without original packaging may not qualify for a full refund.
4. Contact Information
If you have any questions about our shipping or returns policies, please contact us:
Email: support@raybloc.com
WhatsApp: 0905 179 6198
Hours: Monday – Saturday, 8:00 AM – 5:00 PM; WAT
We aim to respond to all inquiries within 24 hours during business days.
